This has been a crazy week of server maintenance, PC crashes (buy Macs people, please) and client technical support problems. I spent a huge amount of time already this week logging in to various remote systems to fix a handful of disasters and problems. And none of it would have been possible without VNC.

VNC, or Virtual Network Computing, is a method of accessing a remote system. It’s basically a simple way to do desktop sharing. I use it to help troubleshoot client problems by logging directly onto their computer, taking control of that machine’s keyboard and mouse and walking through the problem live with my client. It’s an invaluable tool that every freelancer needs to become intimately familiar with.

This whole setup is very easy to install. I use RealVNC on each client machine and then, since I’m a Mac user, I connect to them using a program called Chicken of the VNC. Chicken of the VNC also has one of the best application icons of all time, as you can see on the right.

Anyway, if you have clients and find yourself in need to some hand holding with them you should definitely look into using VNC.