Small Potato, the man behind the extremely popular WPDesigner site, was nice enough to answer my questions about premium WordPress themes.
The premium theme Small Potato currently sells is very different from the rest on the market. The theme, called Showcase, is built specifically for portfolio or design gallery sites and not your typical blog. It comes with a variety of color schemes and layout variations as well.
In addition to Showcase, Small Potato has released a large number of free WordPress themes and theme tutorials on his site.
What prompted you to begin selling your premium WordPress theme?
I wanted to try something new.
How do the number and type of support requests a premium theme is generating compare to the requests you receive for one of your free themes?
Initially, I expected to be bombarded with questions since my own premium theme was far from anything in the market, but so far I’ve been getting only one to two questions, every two weeks.
For premium theme authors out there or those wanting to get into paid/premium themes, a few support questions here and there every two weeks isn’t realistic. You have to keep in mind that I’m currently selling only one product with a very detailed ReadMe file.
Detailed ReadMe files or guides tend to help filter out the newbie questions.
I assume there’s a larger sense of responsibility when dealing with premium theme support. Do you sometimes feel like you’ve signed on with dozens of clients all at once?

Fortunately, no. Although, it’ll be like that in the future for every premium theme author if we don’t create detailed guides for the clients and encourage community support.
Premium theme support is not something you can easily outsource so the best help you can get will be from the users. Take the WordPress.org forums for example, the administrators and moderators don’t have to sit around all day to answer every questions. The users help each other troubleshoot.
Would a new level of commitment alter your plans for future themes in regards to features, release schedules, etc.?
Although my one and only paid theme is a success, I have no plans to continue selling individual themes that focus on function — themes that push WordPress blogs beyond their current limits.
What are your thoughts on the notion of an official theme marketplace that was mentioned by Matt Mullenweg at the beginning of November?
Actually, I wrote about it on my site.
With the crackdown on sponsored themes and sponsored links, do you fear the premium theme market will be flooded with WordPress designers looking to make back lost revenue?
I don’t think so. Selling sponsored links for a free theme is much easier than creating your own product for sale. You can quickly whip something up, but are people going to buy it?
Without giving away any personal trade secrets, what have you found to be the best methods of promoting your premium theme?
I haven’t promoted my theme at all, not even a dollar spent on it. I guess the secret is to build yourself from the ground up by releasing free themes and writing WordPress tutorials. Those two things are useful toward establishing trust. Your readers get to know who you are, what you do, and your level of standards. Eventually, those readers become customers.
Do you have any tips or words of advice for WordPress designers thinking about entering into the premium theme market?
- Do some research. Find out what will separate you from the rest of the premium theme authors.
- Create something that you can be proud of. “Be so good that they can’t ignore you.”
- Worry about how you license your products.
- Don’t pay someone else or an external website to manage your transactions and deliveries. There are lots of scripts out there that can handle digital products for you. For example, WHMCS (typically used for web hosting, but it works the same way.)
- Write detailed and thorough guides, installation instructions, and usage instructions.
As usual, I want to offer my thanks to Small Potato for answering my questions. Be sure to check out his site, WPDesigner, for excellent themes and WordPress tutorials as well as his premium theme Showcase. This was the fourth in a series of interviews with designers of Premium WordPress Themes. If you’re interesting in keeping up with them all I suggest you subscribe to this site’s RSS feed.