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	<title>i am jack's design &#187; Tech Support</title>
	<atom:link href="http://www.iamjacksdesign.com/blog/category/tech-support/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.iamjacksdesign.com/blog</link>
	<description>thoughts on freelancing and web development</description>
	<lastBuildDate>Fri, 16 Jul 2010 17:28:38 +0000</lastBuildDate>
	<language>en</language>
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		<title>Vundo</title>
		<link>http://www.iamjacksdesign.com/blog/vundo/</link>
		<comments>http://www.iamjacksdesign.com/blog/vundo/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 17:28:38 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Tech Support]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/?p=367</guid>
		<description><![CDATA[The Vundo trojan is one of the most well-known and commonly spread on the Internet today. It commonly spreads through email attachments or a litany of browser exploits that take advantage of either built-in weaknesses in the browser itself or, regularly, through security flaws in popular browser plugins (ie, Flash and Java). Vundo also goes [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p>The Vundo trojan is one of the most well-known and commonly spread on the Internet today. It commonly spreads through email attachments or a litany of browser exploits that take advantage of either built-in weaknesses in the browser itself or, regularly, through security flaws in popular browser plugins (ie, Flash and Java). Vundo also goes by several aliases including Virtumonde and Virtumondo.</p>
<p><b>What Vundo Does</b><br />
Vundo, once installed, will disable most of the Windows notification systems to make sure your Firewall and Antivirus programs are running and up-to-date. Once that is done, Vundo will turn your computer into a weapon for Denial of Service attacks on popular websites and, most irritating to the infected user, assault you with non-stop advertising popups.</p>
<p><b>Reming Vundo</b><br />
There are tons of Vundo varieties in the wild right now with more popping up all of the time. Since Vundo does so much to prevent the regular anti-virus operations of the infected machine sometimes removing Vundo can be a painful process. Here are a few links that might help you remove Vundo if your regular antivirus software can&#8217;t get the job done:</p>
<ul>
<li><a href="http://www.symantec.com/security_response/writeup.jsp?docid=2004-112210-3747-99">http://www.symantec.com/security_response/writeup.jsp?docid=2004-112210-3747-99</a></li>
<li><a href="http://www.bleepingcomputer.com/virus-removal/remove-vundo-virtumonde">http://www.bleepingcomputer.com/virus-removal/remove-vundo-virtumonde</a></li>
</ul>
<p>a</p>
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		<item>
		<title>Removing the Exploit-PDF.b Trojan</title>
		<link>http://www.iamjacksdesign.com/blog/removing-the-exploit-pdf-b-trojan/</link>
		<comments>http://www.iamjacksdesign.com/blog/removing-the-exploit-pdf-b-trojan/#comments</comments>
		<pubDate>Thu, 15 Jul 2010 16:36:57 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Tech Support]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/?p=364</guid>
		<description><![CDATA[The Exploit-PDF.b Trojan has been all over the news for the last several years, with a new variant popping up a few days ago, so I thought I&#8217;d take some time to describe the threat and offer some Exploit-PDF.b removal solutions to anyone currently affected. Exploit-PDF.b essentially exploits a vulnerability in PDF files and uses [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p>The Exploit-PDF.b Trojan has been all over the news for the last several years, with a new variant popping up a few days ago, so I thought I&#8217;d take some time to describe the threat and offer some Exploit-PDF.b removal solutions to anyone currently affected.</p>
<p>Exploit-PDF.b essentially exploits a vulnerability in PDF files and uses embedded JavaScript and a Flash object to download malicious software to install on the host machine. If you&#8217;re even a slight follower Apple&#8217;s recent fight over including Flash in their mobile products, issues like Exploit-PDF.b are some of their biggest pieces of ammo. Adobe has been pushing insecure products for too long, in the eyes of Apple and many others, and by refusing to include their software in their own products many hardware makers are claiming to greatly increase the security of their devices.</p>
<p><b>Exploit-PDF.b Removal</b><br />
In addition to obviously maintaining an antivirus program that is up-to-date, here are a few links that might offer some additional help in removing Exploit-PDF.b from your computer:</p>
<ul>
<li><a href="http://www.precisesecurity.com/trojan/exploit-pdfbgen/">http://www.precisesecurity.com/trojan/exploit-pdfbgen/</a></li>
<li><a href="http://www.pc1news.com/virus/alias-exploit-pdf-b-gen-37171.html">http://www.pc1news.com/virus/alias-exploit-pdf-b-gen-37171.html</a></li>
</ul>
<p>a</p>
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		<item>
		<title>Bomka.G Trojan Removal</title>
		<link>http://www.iamjacksdesign.com/blog/bomka-g-trojan-removal/</link>
		<comments>http://www.iamjacksdesign.com/blog/bomka-g-trojan-removal/#comments</comments>
		<pubDate>Wed, 07 Jul 2010 17:12:33 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Tech Support]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/?p=360</guid>
		<description><![CDATA[Through a series of rather unfortunate events investigating a problem related to a client I infected my Windows machine with the Bomka.G Trojan this morning. I couldn&#8217;t find a lot of details online about the specifics of Bomka.G but my antivirus program was pitching errors and warnings all over the place every few minutes about [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p>Through a series of rather unfortunate events investigating a problem related to a client I infected my Windows machine with the Bomka.G Trojan this morning. I couldn&#8217;t find a lot of details online about the specifics of Bomka.G but my antivirus program  was pitching errors and warnings all over the place every few minutes about the threat that had been installed.</p>
<p>I had a tough time finding any Bomka.G removal information by searching online but I did find a recommendation for some other antivirus programs to try. So I ended up downloading <a href="http://www.filehippo.com/download_malwarebytes_anti_malware/">Malwarebytes Anti-Malware 1.46</a> from FileHippo.com after the other virus scanning solutions I had previously installed found the problem but were unable to fix it. Malwarebytes&#8217; program managed to remove all traces of the Bomka.G Trojan from my machine using the quickest scan option available. The whole process to remove Bomka.G took less than 15 minutes from start to finish.</p>
<p>Bomka.G looks like a pretty typical Trojan in that it infects your machine, takes control of your computer and then takes your information while you&#8217;re unaware. As usual, you can help prevent these kinds of things from affecting you by keeping your antivirus software up-to-date and functional. Even though the particular antivirus program I was using before today couldn&#8217;t fix Bomka.G, it did notify me of the problem so that I wasn&#8217;t unaware of the damage being done to my computer.</p>
<p>a</p>
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		<title>VNC Is A Technical Support Lifesaver</title>
		<link>http://www.iamjacksdesign.com/blog/vnc-is-a-technical-support-lifesaver/</link>
		<comments>http://www.iamjacksdesign.com/blog/vnc-is-a-technical-support-lifesaver/#comments</comments>
		<pubDate>Wed, 17 Sep 2008 13:51:28 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Freelancing]]></category>
		<category><![CDATA[Mac]]></category>
		<category><![CDATA[Tech Support]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/?p=298</guid>
		<description><![CDATA[This has been a crazy week of server maintenance, PC crashes (buy Macs people, please) and client technical support problems. I spent a huge amount of time already this week logging in to various remote systems to fix a handful of disasters and problems. And none of it would have been possible without VNC. VNC, [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p>This has been a crazy week of server maintenance, PC crashes (buy Macs people, please) and client technical support problems. I spent a huge amount of time already this week logging in to various remote systems to fix a handful of disasters and problems. And none of it would have been possible without VNC.</p>
<p>VNC, or Virtual Network Computing, is a method of accessing a remote system. It&#8217;s basically a simple way to do desktop sharing. I use it to help troubleshoot client problems by logging directly onto their computer, taking control of that machine&#8217;s keyboard and mouse and walking through the problem live with my client. It&#8217;s an invaluable tool that every freelancer needs to become intimately familiar with.</p>
<p><a href="http://sourceforge.net/projects/cotvnc/"><img class="right" src="http://www.iamjacksdesign.com/blog/wp-content/uploads/2008/09/chicken-of-the-vnc.jpg" alt="Chick of the VNC" title="Chick of the VNC" /></a>This whole setup is very easy to install. I use <a href="http://www.realvnc.com/">RealVNC</a> on each client machine and then, since I&#8217;m a Mac user, I connect to them using a program called <a href="http://sourceforge.net/projects/cotvnc/">Chicken of the VNC</a>. Chicken of the VNC also has one of the best application icons of all time, as you can see on the right.</p>
<p>Anyway, if you have clients and find yourself in need to some hand holding with them you should definitely look into using VNC.</p>
<p>a</p>
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		<title>Stopping The SuperDrive Update 2.1 Error</title>
		<link>http://www.iamjacksdesign.com/blog/stopping-the-superdrive-update-21-error/</link>
		<comments>http://www.iamjacksdesign.com/blog/stopping-the-superdrive-update-21-error/#comments</comments>
		<pubDate>Mon, 21 Jan 2008 02:32:27 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Mac]]></category>
		<category><![CDATA[Tech Support]]></category>
		<category><![CDATA[superdrive]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/stopping-the-superdrive-update-21-error/</guid>
		<description><![CDATA[After a recent OS X update (I can&#8217;t remember which one it was exactly, sorry) I would get a prompt like the one below telling me that the SuperDrive 2.1 Update could not find any &#8220;updatable&#8221; devices. This one was driving me nuts each time I booted up my Macbook. The solution was simple and [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p> After a recent OS X update (I can&#8217;t remember which one it was exactly, sorry) I would get a prompt like the one below telling me that the SuperDrive 2.1 Update could not find any &#8220;updatable&#8221; devices. This one was driving me nuts each time I booted up my Macbook. </p>
<p><img class="center border" src='http://www.iamjacksdesign.com/blog/wp-content/uploads/2008/01/superdrive.jpg' alt='SuperDrive Update 2.1' /></p>
<p>The solution was simple and obvious in hindsight. To make this message go away enter your &#8220;System Preferences&#8221; and head to your &#8220;Accounts&#8221; window. There is a tab there called &#8220;Login Items&#8221; that will have a list of all of the applications that run immediately when your Mac boots up.</p>
<p>On that list will be an item called &#8220;SuperDrive Update 2.1.&#8221; Click on it and then hit the small minus button under the list of items. <b>Do not hide the application</b>. You want to disable it completely so hit the minus button instead of checking the &#8220;Hide&#8221; box.</p>
<p>Follow those steps and the next time you start up your Mac the SuperDrive box won&#8217;t be the first thing you&#8217;re greeted with.</p>
<p>a</p>
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		<title>You&#8217;re A Web Developer, Not Tech Support</title>
		<link>http://www.iamjacksdesign.com/blog/youre-a-web-developer-not-tech-support/</link>
		<comments>http://www.iamjacksdesign.com/blog/youre-a-web-developer-not-tech-support/#comments</comments>
		<pubDate>Fri, 04 Jan 2008 19:08:59 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Freelancing]]></category>
		<category><![CDATA[Tech Support]]></category>
		<category><![CDATA[Web Development]]></category>
		<category><![CDATA[freelance]]></category>
		<category><![CDATA[web developer]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/youre-a-web-developer-not-tech-support/</guid>
		<description><![CDATA[I have a handful of posts on this site about tech support problems I&#8217;ve solved for clients. I write these posts because I usually have a hard time finding the solutions to the problems online and hope that maybe it&#8217;ll be easier for the next person who has trouble to find help. These posts are [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p>I have a handful of posts on this site about <a href="http://www.iamjacksdesign.com/blog/category/tech-support/">tech support problems</a> I&#8217;ve solved for clients. I write these posts because I usually have a hard time finding the solutions to the problems online and hope that maybe it&#8217;ll be easier for the next person who has trouble to find help. These posts are actually some of the most popular on the site and they receive a lot of visitors coming from search engines.</p>
<h3>What&#8217;s that got to do with being a Web Developer?</h3>
<p>It&#8217;s important to remember that just because you know how to build web sites does not mean you can or should fix any of your client&#8217;s computer problems. I promise you that the second you fix one of their problems with a printer, an email client or whatever they&#8217;ll be on you every time something goes wrong in their office. That&#8217;s fine if you&#8217;re charging them through some kind of service contract but never do this kind of work for free.</p>
<h3>People who work for free get taken advantage of.</h3>
<p>There&#8217;s definitely an urge to fix small problems for free or to go that extra step above and beyond what you originally agreed to with a client. I understand that and I&#8217;ve certainly done the same before but I know through experience that once you take on the two-headed role of Web Designer and Go-To Tech Support Guy your life will become miserable.</p>
<p>The only support requests you should ever handle are ones that are directly related to any of the programming or design work you&#8217;ve done for the client under your original contract. Extra support requests come at a huge price concerning your time. This is why I recommend against <a href="http://www.iamjacksdesign.com/blog/the-best-hosting-solution-for-clients/">providing hosting solutions</a> for clients as well.</p>
<p>a</p>
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		<title>The Easiest Way To Create PDFs On Windows</title>
		<link>http://www.iamjacksdesign.com/blog/the-easiest-way-to-create-pdfs-on-windows/</link>
		<comments>http://www.iamjacksdesign.com/blog/the-easiest-way-to-create-pdfs-on-windows/#comments</comments>
		<pubDate>Sun, 23 Dec 2007 16:55:50 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Tech Support]]></category>
		<category><![CDATA[pdf]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/the-easiest-way-to-create-pdfs-on-windows/</guid>
		<description><![CDATA[I get this question all the time from Windows people: How can I make a PDF? There are dozens of tiny shareware programs that you can buy that will handle building PDFs for you. If you&#8217;re looking for a cheaper and simpler way then check out CutePDF Writer. This program is freeware and isn&#8217;t very [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p>I get this question all the time from Windows people: How can I make a PDF?</p>
<p>There are dozens of tiny shareware programs that you can buy that will handle building PDFs for you. If you&#8217;re looking for a cheaper and simpler way then check out <a href="http://www.cutepdf.com/Products/CutePDF/writer.asp">CutePDF Writer</a>. This program is freeware and isn&#8217;t very difficult to install but it does require a PS2PDF converter (a link to one is included on the <a href="http://www.cutepdf.com/Products/CutePDF/writer.asp">CutePDF site</a>).</p>
<p>Once you have <a href="http://www.cutepdf.com/Products/CutePDF/writer.asp">CutePDF</a> installed you&#8217;ll notice a new printer has been added to your system. Now when you want to convert a document into a PDF you simple &#8220;print&#8221; it through that new CutePDF printer. You&#8217;ll be prompted to save the new PDF file somewhere and <a href="http://www.cutepdf.com/Products/CutePDF/writer.asp">CutePDF Writer</a> does the rest.</p>
<p>a</p>
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		<title>Error: &#8220;This is not a valid Peachtree company.&#8221;</title>
		<link>http://www.iamjacksdesign.com/blog/error-this-is-not-a-valid-peachtree-company/</link>
		<comments>http://www.iamjacksdesign.com/blog/error-this-is-not-a-valid-peachtree-company/#comments</comments>
		<pubDate>Sat, 01 Sep 2007 02:44:55 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Tech Support]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/error-this-is-not-a-valid-peachtree-company/</guid>
		<description><![CDATA[I had a problem with Peachtree today and after some head scratching I managed to come up with the solution so I thought I&#8217;d make a post about it. The error occurs when you try to open up one of your existing companies. A dialog box appears that says &#8220;This is not a valid Peachtree [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p>I had a problem with Peachtree today and after some head scratching I managed to come up with the solution so I thought I&#8217;d make a post about it. The error occurs when you try to open up one of your existing companies. A dialog box appears that says &#8220;This is not a valid Peachtree company.&#8221;</p>
<p>Nearly everything I read said it was a problem with the attributes on the folder containing the company files. I spent too much time following that advice and it ended up being a deadend. The real solution was a corrupt (or in my case, missing) file called VERSION.TXT in the company directory. I simply took the VERSION.TXT file found in the directory for the sample company that comes pre-installed with Peachtree, copied it into the directory for the company that wouldn&#8217;t open and everything was good to go.</p>
<p>This problem happened on a copy of Peachtree Complete Accounting 2007 but I&#8217;d bet it will solve the same problem on any version of the software.</p>
<p>a</p>
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		<title>The Best Hosting Solution for Clients</title>
		<link>http://www.iamjacksdesign.com/blog/the-best-hosting-solution-for-clients/</link>
		<comments>http://www.iamjacksdesign.com/blog/the-best-hosting-solution-for-clients/#comments</comments>
		<pubDate>Fri, 24 Aug 2007 15:16:35 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Tech Support]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/the-best-hosting-solution-for-clients/</guid>
		<description><![CDATA[We provide web hosting and email services for roughly half of our web site clients at the moment. Now and again I&#8217;ll get questions from other web developers asking me what hosting provider we use and I always recommend the same one. The best hosting solution for clients, and the one I always recommend you [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p>We provide web hosting and email services for roughly half of our <a href="http://www.iamjacksdesign.com">web site clients</a> at the moment. Now and again I&#8217;ll get questions from other web developers asking me what hosting provider we use and I always recommend the same one.</p>
<p><b>The best hosting solution for clients, and the one I always recommend you use, is whatever host the client currently has.</b></p>
<p>If a business is happy with their current web hosting and/or email provider there is no reason to switch unless there&#8217;s a valid technical limitation with the current setup. Isn&#8217;t that throwing money away though? Absolutely. </p>
<p>Email administration, for a <a href="http://www.iamjacksdesign.com">web development business</a> the size of our own, is the biggest time sink with the smallest return. Trust me when I say that the money you&#8217;ll earn through hosting will never equal the time and effort you&#8217;ll invest in providing tech support for email administration alone.</p>
<p>What if you need to take over web hosting and email in order to get a new client? The sites we&#8217;ve built and maintain are small enough that we can use one of the popular shared hosting providers like <a href="http://www.dreamhost.com">DreamHost</a> or <a href="http://www.mediatemple.net/">Media Temple</a>. Most people either love or hate both of those companies and they both have had and will continue to have their ups and downs. In the end, they&#8217;re both pretty even. For a reasonable price, they offer great hosting options for small web developers.</p>
<p>a</p>
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		<title>Quickly Resize Images in Windows XP</title>
		<link>http://www.iamjacksdesign.com/blog/quickly-resize-images-in-windows-xp/</link>
		<comments>http://www.iamjacksdesign.com/blog/quickly-resize-images-in-windows-xp/#comments</comments>
		<pubDate>Fri, 03 Aug 2007 14:09:21 +0000</pubDate>
		<dc:creator>Link</dc:creator>
				<category><![CDATA[Tech Support]]></category>

		<guid isPermaLink="false">http://www.iamjacksdesign.com/blog/quickly-resize-images-in-windows-xp/</guid>
		<description><![CDATA[A client recently bought a brand new digital camera and wanted to have a quick and easy way to resize the photos and make them more suitable for email. Luckily, Microsoft has released a series of small programs for XP that they have strangely named PowerToys. One of these PowerToys is built exclusively for resizing [...]<p>a</p>
]]></description>
			<content:encoded><![CDATA[<p>A client recently bought a brand new digital camera and wanted to have a quick and easy way to resize the photos and make them more suitable for email.</p>
<p>Luckily, Microsoft has released a series of small programs for XP that they have strangely named <a href="http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx">PowerToys</a>. One of these PowerToys is built exclusively for resizing images. After you <a href="http://download.microsoft.com/download/whistler/Install/2/WXP/EN-US/ImageResizerPowertoySetup.exe">download and install the program</a> you&#8217;ll be able to instantly resize any image on your computer by right clicking the file and selecting &#8220;Resize Pictures&#8221; from the menu.</p>
<p>You&#8217;ll be presented with a selection of image sizes (or you can define your own) and when you are ready the PowerToy will make a resized copy of your original image in the same directory. You can resize multiple images by selecting multiple files and going through the same process.</p>
<p>For a web developer, if your client doesn&#8217;t have access to an image editing program or any interest in learning how to use one, the <a href="http://download.microsoft.com/download/whistler/Install/2/WXP/EN-US/ImageResizerPowertoySetup.exe">Image Resizer PowerToy</a> is a great way for XP users to avoid a little heartache in preparing web-ready images.</p>
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